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Legal & Policies

Contact & Grievance Policy

Official support and escalation process for enquiries, privacy requests, careers, collaborations and service concerns.

Official channelTrackableFair review
Corporate policies

Professional operating standards.

These policies are written to keep Scienwave transparent, fair and safer for students, parents, applicants, professionals, schools, colleges, collaborators and organizations.

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Last updated: June 2026

Applies toWebsite inquiries, programs, careers, collaborations, certificates and support services.
Operating modelVirtual-first services from Bengaluru, Karnataka, India.
Official support emailoffice@scienwavetechnologies.in

Official Contact Channel

For support, privacy requests, grievance matters, collaboration concerns, career concerns, certificate verification issues, payment/refund queries or website-form submissions, contact Scienwave at office@scienwavetechnologies.in.

What to Include

Full name, email, phone number, program/service/application name, payment reference where applicable, certificate reference where applicable, institution name where applicable, issue summary and relevant screenshots/documents.

Response Timeline

Scienwave aims to acknowledge genuine support or grievance requests within 2–5 business days and resolve them within a reasonable timeframe depending on complexity, verification, third-party dependency and internal review.

Escalation

If a matter is not resolved through first-level support, it may be escalated internally for management review. Decisions will be based on available records, written communication, applicable policy and lawful requirements.

Abuse of Support Channels

Spam, threats, abusive language, repeated false claims, impersonation or harassment may result in restricted communication, termination of engagement or appropriate legal steps.

Legal Notice

Formal legal notices should be sent only through legally valid channels with complete sender identification and supporting documents.

Contact: For policy-related questions, requests or grievances, email office@scienwavetechnologies.in. Scienwave aims to respond within 2–5 business days where practical.

This page is a practical website policy document and not a substitute for independent legal advice. Scienwave may update these policies as operations, laws, services or risk requirements evolve.